Terms of Use
YallaPick.com
The www.YallaPick.com website (the “Website”) is owned and operated by YallaPick Complex for Electronic Transactions LLC, a limited liability company registered in the United Arab Emirates (UAE) under license number 903519 and headquartered in the Emirate of Dubai, Dubai City, United Arab Emirates.
These Terms of Use and all additional policies and terms on the Website set forth the terms that will apply to you to access and use the Website, Services and Applications, including our mobile application (collectively referred thereto as the “Services”). You can find all additional policies and terms (“Legal Documents”) by visiting our website www.YallaPick.com . These legal documents are supplemental to these Terms of Use.
By accessing, registering and/or continuing to use or access the Services, you agree to be bound by these Terms of Use and legal documents with immediate effect, and it is your responsibility to read all of their terms and conditions each time you use the Services.
These Terms of Use and legal documents are subject to modification by us at any time. Your continued use of the Website following the posting of any change constitutes your acceptance of the modified Terms of Use and Legal Documents.
About the Website
This website is an e-commerce platform that allows business users to display and sell products, as well as businesses and individuals to purchase a variety of products.
We reserve the right to introduce new services and to update or withdraw any of the services, at our sole discretion without assuming any liability for it.
- Terms of Registration
- You are entitled to register as a buyer or seller, and to benefit from the Services if you meet the following eligibility conditions:
- For buyers:
- You are of legal age to purchase Products in your country of residence.
- To be able to provide an address in the United Arab Emirates for delivery of products.
- For sellers:
- To have a registered business or corporation in accordance with the laws of your country.
- You have a valid commercial license.
- To provide evidence of the authorization of individuals who register on or use the site.
- Provide proof of identity to the authorized person.
- Provide supporting bank statements.
- You acknowledge and agree that additional requirements may apply to certain categories of Products.
- To register on the Website, we will need you to provide some information, and your registration on the Website will not be accepted if the necessary information is not provided to us. We reserve the right to refuse any registration without giving reasons. We may also carry out the necessary checks to verify your identity and registration requirements.
- Once you have successfully completed your registration, your registration will continue for an indefinite period, subject to possible suspension or cancellation in accordance with Clause 11 of these Terms of Use.
When you use any of our services or send emails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by email, text message, in-app pay notifications or through other electronic services. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that requires that such communications shall be written.
- Recommendations and customization
As part of our Services, we will recommend features, products and services that we believe may be of interest to you, determine your preferences, and personalize your experience.
Third parties may operate stores, provide services, or sell product lines on this Website. In addition, we may provide links to the websites of affiliates and some other companies. We are not responsible for examining or evaluating those websites or links, and we do not guarantee the offerings of any such companies or individuals or the content of their websites. We assume no responsibility or liability for the actions, products, and content of all such third parties or any other parties. When a third party is involved in your transactions, we may share your information relating to those transactions with that third party. You should carefully review their privacy statements and other terms of use.
- Your obligations
- When you use or access the Services, you agree to the following:
- Your responsibility to maintain privacy and to limit access to and use of your account and password, and you agree to be responsible for all activities that occur under your account and password.
- Agree to notify us immediately of any unauthorized use of your password or account, or any other breach of the Website's Safe Use Standards.
- Provide true, complete, correct, accurate and current information about yourself and your use of the Services as specified by us.
- Not to disclose to third parties (except as required or as specified by us) the User Information provided to you.
- Respond to requests from us for additional information regarding your eligibility and use of our Services.
- When you use or access the Services, you agree that you will not:
- Post, include or upload any content or material that is inappropriate or prohibited on our Website, including:
- Content or material that is morally or religiously inappropriate in any way.
- Content or materials that do not comply with local law, Islamic law, rules, morals, values, morals and traditions.
- Content or materials that may threaten national security.
- Content or materials that may promote or fall into gambling.
- Securities, including shares, bonds, checks, or any other securities or any of the assets.
- Living or dead creatures and/or any part of any animal that has been kept or preserved by any artificial or natural means.
- Any type of weapons.
- Liquor, tobacco products, narcotics, psychotropic substances, hypnotic substances, intoxicants of any kind, and medical drugs.
- Materials that are (to your knowledge) defective, false, damaged, misleading, stolen, or that, when used normally, could cause harm to the interests or health of another user of the Website.
- Vouchers that are not transferable.
-
- Post materials to which you are not entitled to share the link thereof or to include them.
- Breach or circumvent the law, or breach any third party rights, or our regulations, policies, or decisions about the status of your account.
- Use the Services if you no longer meet the use eligibility requirements, or you are unable to enter into legally binding contracts, or your account has been temporarily or permanently suspended.
- Failure to pay for products you have purchased, unless there is a legal reason to do so in any of our policies.
- If you do not deliver to customers the products you have sold (if applicable to you), unless there is a legal reason to support your position and is stated in any of our policies.
- Use the contact information provided to you during the transaction through the Website to try to increase your sales outside the Website's borders or through other websites.
- Manipulating the price of any products.
- Interfering with the lists of other users.
- Take any action that would reduce the evaluation of the Website and the rating systems.
- Post false, inaccurate, misleading, deceptive, defamatory or similar content.
- Transfer your account to another party without our prior written consent.
- Post unsolicited messages or electronic communications or the like.
- Post viruses or other technologies that may harm our Services or the interests or property of other users.
- Breach of any of the following:
- Laws relating to copyright, trademark, patent, morals, advertising, database, and/or any other intellectual property rights (collectively, "Intellectual Property Rights") relating to or licensed to us.
- Any intellectual property rights relating to third parties.
- Collecting users' information without their consent.
- Or circumvent any of the technical procedures we use to provide the Services.
- Intellectual property rights
- Except for rights expressly granted in accordance with these Terms of Use:
- All content on the Website and/or the Application is our property, or the property of our licensors, including, but not limited to, texts, graphics, logos, images, audio clips, digital downloads and software. We (or our licensors, as the case may be) reserve all of our rights, title and interest in and to the Website, Application and Services, including, without limitation, all intellectual property rights contained in these Terms of Use.
- Also, all rights, titles and interests in any information, materials or other content that you provide through your use of the Services as well as all of your intellectual property rights contained in these Terms of Use shall become our property.
- You agree that you may not use our Trademarks without our prior written consent.
- All rights not expressly granted to you in these Terms of Use are reserved to us or our licensors.
- Products display
- The colors of our products appearing on the Website and/or Application will be displayed as accurately as possible. However, since the actual colors you see will depend on your monitor, we cannot guarantee that your monitor will accurately display any color.
- You understand that by using the Website and/or the Application and any Services offered, you may encounter content that some may consider offensive, indecent or objectionable, and such content may and may not be considered as such, in all circumstances you agree to use the Website and any Service at your sole risk and to the fullest extent permitted by law, we and our affiliates will have no liability to you for Content that may be considered offensive, indecent or objectionable to you.
- Cancellation of the order by you
If we duly receive your cancellation notice and the order has not yet been processed/approved by us, we will cancel the order and refund the full amount to your credit/debit card.
Orders canceled after they have been shipped are subject to a cancellation fee that we estimate and will be deducted from your refund for shipping and processing.
We have the full right to prove whether the order has been shipped or not, the customer agrees not to object to our decision and accepts our decision on cancellation.
- Warranties, covenants and representations
- You guarantee, represent and warrant that:
- Full compliance to continue to operate in accordance with applicable laws, rules and regulations, including but not limited to compliance with legislation relating to privacy laws and content regulation.
- You have full authority to contract under these Terms of Use, and your performance of your obligation under these Terms of Use does not conflict with:
- Any governmental laws, rules, regulations or guidelines to which you are subject.
- Any other agreements to which you are a party or to which you are bound.
- If you create or use an account on behalf of a company, you are authorized to act on behalf of that company and ensure that it complies with these Terms of Use. This account shall be considered to be owned and managed by this company.
- You own or are authorized to grant the rights and licenses you have granted us under these Terms of Use.
- Any content that you provide as part of your use of the Services and of any products you list does not infringe the rights of third parties anywhere around the world, including but not limited to any intellectual property rights (whether registered or not).
- Subject to the terms of these Terms of Use, the Services are provided to you "as is" without warranties, guarantees or representations. We disclaim all warranties, guarantees or representations in all forms, whether express, implied or additional, including but not limited to all warranties or guarantees or representations that are related to the validity of the Website for commercial purposes, suitable for a specific or general purpose, that it will not infringe or violate any rights, or that our Services are secure, free from defects, will operate without failure, will be provided in a timely manner, or to all.
- In addition, although we try to be as accurate as possible, we do not guarantee that product specifications or any other content of any Service will be accurate, complete, reliable, current or error-free. Furthermore, as a buyer, you agree that we are not responsible for examining or testing listings or the content of services provided by us or third parties, and that you will not hold us responsible for any errors or defects in any of the displays. As a seller you are responsible for checking the content on your listings and you will not hold us or content providers responsible for errors or inaccuracies.
- Liability and compensation
- Nothing in these Terms of Use shall limit or exempt any of the parties from:
- Fraud, including deception, by such party.
- Death or personal injury as a result of this party's negligence.
- Any of the other responsibilities that cannot be limited or waived in accordance with applicable law.
- In no event shall we, our subsidiaries, affiliates, our directors, their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable for any action, claim in contract, tort, negligence, breach of statutory duty, or breach of contract. liability for any claim for loss of profits, loss of data or information, business failure, financial loss or any direct, indirect or incidental special damages, even if we, our affiliates, directors, officers or agents, employees, licensors, suppliers or subcontractors were informed of the possibility of such damages.
- To the extent permitted by applicable law, we (including, subsidiaries, affiliates, directors, officers, agents, employees, suppliers, subcontractors or licensors) will not be liable, and you acknowledge that you will not hold us liable for any damage or loss resulting directly or indirectly from any of the following:
- Content or other information you provide when you use the Services.
- Your use of or inability to use the Services.
- pricing, shipping, coordination, or any of the instructions provided by us.
- Delays or interruptions in the provision of services.
- Viruses or other malware found by accessing the Services.
- Service errors, malfunctions, or inaccuracies in any way.
- Damage to your device through the use of products sold on the Website or through our Services.
- Content or the actions or inactions of third parties who use our Services.
- Suspension of use or any other actions we take in connection with your use of the Services.
- The period during which your listings appear in search results or how they appear.
- Your need to modify practices, content or behavior or your loss or inability to do business as a result of changes to these Terms of Use.
- Subject to the provisions of these Terms of Use, if for any reason any provision is held to be inapplicable or unenforceable, our obligations towards you (including that of our subsidiaries or affiliates and their directors, officers, agents, employees, suppliers, subcontractors or licensors) whether as a result of any action or claim in contract, negligence, breach of any statutory duty or otherwise, arising out of or in connection with these Terms of Use, shall be limited to a maximum of the minimum value of any of the following:
- The price at which the product was sold on the Website and the original shipping rates.
- The amount of the disputed fees, provided that their value does not exceed the total value of the fees paid to us during the twelve (12) month period preceding the action giving rise to the liability.
- Five hundred (500) UAE dirham.
- You agree to indemnify and hold us, including its affiliates, subsidiaries, directors, officers, agents, employees, suppliers, subcontractors and licensors of our Company or its subsidiaries and affiliates, from and against any losses, damages and expenses (including legal fees and attorneys’ fees) of the (“Claims”) ) arising from:
- Any claims or demands made by third parties as a result of your use of the Services.
- Violation any of the provisions of these Terms of Use, including without limitation any of the warranties, guarantees and representations.
- Violation of any applicable laws, including but not limited to regulating the dissemination and exchange of data or laws against information technology crimes.
- The way in which you use our Services, for example, the content you post, the products you list or your trademarks that infringe any intellectual property rights of others, or your content is slanderous, defamatory, or otherwise infringing other rights (including privacy rights) of third parties (including other users of the websites).
- Suspension, termination or cancellation
- Without prejudice to any of your rights or remedies, and without any liability towards you, we may limit, suspend or withdraw your access to or use of the Services, cancel an order for any Products and/or delete Content provided by you at our sole discretion for any reason, including, for example, the following:
- If we believe that you have intentionally violated, abused, tampered with or exploited any provision of these Terms of Use.
- If you are using our Platform or Services for any illegal or fraudulent purposes or in connection with a crime, or abuse of our policies and rules.
- Suspected misuse of stock, or placing a bulk order. So that it constitutes (but not limited to) the following a misuse of stock or placing a bulk order:
- The products required are not for self-consumption but for commercial resale.
- Multiple orders placed for the same product at the same address, by product category.
- Ordering a large quantity of the same product.
- Put an invalid address in the order details.
- Any abuse or fraud used to submit the order.
- Any order placed using a technology bug.
- We reserve the right to take appropriate legal action if we suspect that you are acting fraudulently, or if you make invalid and/or false claims or provide false, incomplete or misleading information.
- You may be considered to be engaging in fraudulent activities if any of the following are met (but are not limited to):
- You do not respond to the payment verification email sent by us.
- You did not provide sufficient documents while checking the payment details.
- You use banking data that does not belong to you without the consent of its owner.
- You are using an invalid address, email, or phone number.
- You are trying to use the coupon code in more than one transaction.
- Returning a wrong or damaged product.
- Refuse to pay for a purchase order.
- Use counterfeit currency notes to make payment, if cash on delivery is requested.
- Mistreating or harassing delivery personnel.
- Carrying out any activities intended to cause us to lose business or profits.
- Your undeliverable return rate is so high that the returned items are incomplete, fake or damaged.
- Repeat request for monetary compensation.
- If your access to our Services or Platforms is terminated for any reason, we may delete any content or other materials relating to your use of the Service (including any credits earned through loyalty programs or reward points) and will have no liability towards you or any third party as a result of that. However, we may retain details of your transactions for tax or regulatory compliance purposes.
- Any amounts paid by you and received by us in connection with a canceled product order will be refunded.
- Report a violation of the Terms of Use
- We are committed to ensuring that the products and content on the Website comply with these Terms of Use. If there is any content that does not comply with these Terms of Use, please notify us and we will investigate the matter and take appropriate action if necessary.
- General provisions
- Applicable Law: These Terms of Use and any rights or duties arising or deriving from them shall be governed by and construed in accordance with the laws of the United Arab Emirates as applied in the Emirate of Dubai.
- Dispute Resolution: If you encounter any problem related to our services please contact us and we will do our best to solve your problem as soon as possible. Any disputes or controversies relating to these Terms of Use, including any rights or duties arising or resulted therefrom, shall be settled by the competent courts in the Emirate of Dubai.
- Relationship of the parties: The Terms of Use do not include anything that the parties or others can interpret or construe as a partnership, company, agency or joint venture, but it is understood and clear that all parties are independent parties.
- Additional Assurances: The Parties shall take the required procedures or arrange to take the necessary procedures, and edit documents and other matters within their authority to enforce and verify these Terms of Use, including but not limited to assisting each Party to comply with applicable law.
- Waiver: These Terms of Use ensure the benefit of the parties and their legal and authorized successors. You agree that you will not assign or transfer the Terms of Use or any of your rights or duties in connection with these Terms of Use, whether directly or indirectly, without our prior written consent.
- Entire Agreement: These Terms of Use and the documents referred to or included in the Terms of Use represent the entire agreement between the parties with respect to the subject matter of the Agreement and supersede and override all prior agreements, negotiations and representations, written or oral, relating to the subject matter. Except as specified in the Terms of Use and the documents referred to or included in these Terms of Use, there are no conditions, representations, warranties, undertakings or agreements between the parties, whether direct, indirect, collective, express or implied.
- Amendments: No modification to these Terms of Use may be made, or any additions or supplements may be included. We reserve the right to make any modification, change, addition or supplement to these Terms of Use at any time or from time to time. We will post the current version of the Terms of Use on the Website and will be effective when posted on the Website or upon the date specified by us as the “Effective Date” (if any). Your continued use of the Services in the event of any changes constitutes your agreement to be bound by the revised Terms of Use.
- Severability: If any term of these Terms of Use is held to be void by any of the competent courts, or to be illegal or void, that term of these Terms of Use shall be rescinded and the remainder of the Terms and Conditions shall continue to exist, valid and enforceable as long as the legal and economic core of the transactions that were carried out under its terms remains valid without any adverse effect on their parties.
- Force Majeure: Neither party shall be liable for loss, damage, delay or non-performance as a result of the actions beyond the control of any of the parties (such as acts of God and actions of legislative, judicial, or regulatory authorities of any federal or local government, judicial authorities, or the procedures that are done by any of our subcontractors or any third party supplier of goods or services to us, labor disruption, complete power outage or economic boycott).
- No Waiver: A waiver of any term of the Terms of Use shall not constitute a waiver of any other term (similar or not), nor shall any other waiver constitute a continuing waiver of any of the relevant terms, unless expressly stated in writing.
- Continuity of Effect: All terms that are stated to remain in effect, or which are in effect after termination of the contract shall remain in effect after the suspension or termination of your membership in the Website.
- Communication: You can contact us via e-mail, or by calling our call center on the number
Yallapick Return Policy
yallapick.com offers a 15-day return period, except for the grocery products (below more details), from the day the product has been delivered to you, as long as the product being returned is not part of our non-returnable list of products (list below), and as long as it meets our return policies (explained below).
For details on how to submit a return request and our return process, refer to the section at the end of this article.
Limited and Conditional 7-Day Return Policy For Grocery Items
All Grocery items sold on YallaPick have a limited 7-day return policy period for the following product types, ONLY if you received a wrong or damaged product:
• Food and Beverages
• Household goods
Conditions for non-returnable products
You cannot return the below unless the product was received damaged or if you received the wrong product. In this case, you are required to return the item unopened and in its original packaging.
List of Non-Returnable Products
- Products that are classified as hazardous materials or use flammable liquids or gases.
- Food and Beverages
- Household Goods
- Digital Books and Software
- Swimwear
- Hosiery and Socks
- Underwear and Lingerie
- Beauty and Health products
- Contact Lenses
- Hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products)
- Music, Video Media (DVD/CD/Blu-ray, etc...) and Video Games
- Music Albums
- Books
- Furniture and large home appliances
- Home decor products are accepted for return only if the product is unopened, free from any damage and must be in the original packaging.
- Unwrapped bedding products will not be accepted for return.
- Or any product not from the above categories but still displaying a No-return policy
Which Products Can Be Requested for a Return
You can submit a return request for a product as long it does not fall into the “Non-Returnable” list of products, explained above.
You can return an item if:
- You have received a wrong product.
- You have received a product that is not as described on the site.
- You have received a damaged product.
For Valid returns, please consider the below conditions:
- Make sure the product is unused, in original, unbroken packaging, including all booklets, accessories and untampered tags and serial numbers.
- Do not open the product’s original packaging if you realized it is a wrong product, damaged, different from description or picture displayed, or if you suspect it is counterfeit.
- If the product has been used, installed or the product’s original box was opened and the original seal was removed, the return will be declined, and the product will be returned back unless there is a manufacturing defect.
- Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.
- Return request should be submitted for the entire quantity of the ordered product, as partial quantity return is not available.