Terms and Conditions

Terms of Use

YallaPick.com

The www.YallaPick.com website (the “Website”) is owned and operated by YallaPick Complex for Electronic Transactions LLC, a limited liability company registered in the United Arab Emirates (UAE) under license number 903519 and headquartered in the Emirate of Dubai, Dubai City, United Arab Emirates.

These Terms of Use and all additional policies and terms on the Website set forth the terms that will apply to you to access and use the Website, Services and Applications, including our mobile application (collectively referred thereto as the “Services”). You can find all additional policies and terms (“Legal Documents”) by visiting our website www.YallaPick.com . These legal documents are supplemental to these Terms of Use.

By accessing, registering and/or continuing to use or access the Services, you agree to be bound by these Terms of Use and legal documents with immediate effect, and it is your responsibility to read all of their terms and conditions each time you use the Services.

These Terms of Use and legal documents are subject to modification by us at any time. Your continued use of the Website following the posting of any change constitutes your acceptance of the modified Terms of Use and Legal Documents.

 

About the Website

This website is an e-commerce platform that allows business users to display and sell products, as well as businesses and individuals to purchase a variety of products.

We reserve the right to introduce new services and to update or withdraw any of the services, at our sole discretion without assuming any liability for it.

 

 

When you use any of our services or send emails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by email, text message, in-app pay notifications or through other electronic services. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that requires that such communications shall be written.

 

As part of our Services, we will recommend features, products and services that we believe may be of interest to you, determine your preferences, and personalize your experience.

 

Third parties may operate stores, provide services, or sell product lines on this Website. In addition, we may provide links to the websites of affiliates and some other companies. We are not responsible for examining or evaluating those websites or links, and we do not guarantee the offerings of any such companies or individuals or the content of their websites. We assume no responsibility or liability for the actions, products, and content of all such third parties or any other parties. When a third party is involved in your transactions, we may share your information relating to those transactions with that third party. You should carefully review their privacy statements and other terms of use.

 

  1. Post, include or upload any content or material that is inappropriate or prohibited on our Website, including:
    • Content or material that is morally or religiously inappropriate in any way.
    • Content or materials that do not comply with local law, Islamic law, rules, morals, values, morals and traditions.
    • Content or materials that may threaten national security.
    • Content or materials that may promote or fall into gambling.
    • Securities, including shares, bonds, checks, or any other securities or any of the assets.
    • Living or dead creatures and/or any part of any animal that has been kept or preserved by any artificial or natural means.
    • Any type of weapons.
    • Liquor, tobacco products, narcotics, psychotropic substances, hypnotic substances, intoxicants of any kind, and medical drugs.
    • Materials that are (to your knowledge) defective, false, damaged, misleading, stolen, or that, when used normally, could cause harm to the interests or health of another user of the Website.
    • Vouchers that are not transferable.
    •  
  2. Post materials to which you are not entitled to share the link thereof or to include them.
  3. Breach or circumvent the law, or breach any third party rights, or our regulations, policies, or decisions about the status of your account.
  4. Use the Services if you no longer meet the use eligibility requirements, or you are unable to enter into legally binding contracts, or your account has been temporarily or permanently suspended.
  5. Failure to pay for products you have purchased, unless there is a legal reason to do so in any of our policies.
  6. If you do not deliver to customers the products you have sold (if applicable to you), unless there is a legal reason to support your position and is stated in any of our policies.
  7. Use the contact information provided to you during the transaction through the Website to try to increase your sales outside the Website's borders or through other websites.
  8. Manipulating the price of any products.
  9. Interfering with the lists of other users.
  10. Take any action that would reduce the evaluation of the Website and the rating systems.
  11. Post false, inaccurate, misleading, deceptive, defamatory or similar content.
  12. Transfer your account to another party without our prior written consent.
  13. Post unsolicited messages or electronic communications or the like.
  14. Post viruses or other technologies that may harm our Services or the interests or property of other users.
  15. Breach of any of the following:
  1. Collecting users' information without their consent.
  2. Or circumvent any of the technical procedures we use to provide the Services.

 

 

 

If we duly receive your cancellation notice and the order has not yet been processed/approved by us, we will cancel the order and refund the full amount to your credit/debit card.

Orders canceled after they have been shipped are subject to a cancellation fee that we estimate and will be deducted from your refund for shipping and processing.

We have the full right to prove whether the order has been shipped or not, the customer agrees not to object to our decision and accepts our decision on cancellation.

 

 

 

 

 

 

Yallapick Return Policy

 

yallapick.com offers a 15-day return period, except for the grocery products (below more details), from the day the product has been delivered to you, as long as the product being returned is not part of our non-returnable list of products (list below), and as long as it meets our return policies (explained below).

For details on how to submit a return request and our return process, refer to the section at the end of this article.

 

Limited and Conditional 7-Day Return Policy For Grocery Items

All Grocery items sold on YallaPick have a limited 7-day return policy period for the following product types, ONLY if you received a wrong or damaged product:

• Food and Beverages

• Household goods

 

Conditions for non-returnable products

You cannot return the below unless the product was received damaged or if you received the wrong product. In this case, you are required to return the item unopened and in its original packaging.

List of Non-Returnable Products

- Products that are classified as hazardous materials or use flammable liquids or gases.

- Food and Beverages

- Household Goods

- Digital Books and Software

- Swimwear

- Hosiery and Socks

- Underwear and Lingerie

- Beauty and Health products

- Contact Lenses

- Hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products)

- Music, Video Media (DVD/CD/Blu-ray, etc...) and Video Games

- Music Albums

- Books

- Furniture and large home appliances

- Home decor products are accepted for return only if the product is unopened, free from any damage and must be in the original packaging.

- Unwrapped bedding products will not be accepted for return.

- Or any product not from the above categories but still displaying a No-return policy

 

Which Products Can Be Requested for a Return

You can submit a return request for a product as long it does not fall into the “Non-Returnable” list of products, explained above.

You can return an item if:

 

For Valid returns, please consider the below conditions:

 

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